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"You might actually be surprised to find out that about 79 percent of reviews on Yelp are three, four and five stars," Walker said. "I've never felt inclined to go leave a review for anything I enjoy. Sometimes if I feel like something is bad, I might feel like, 'Hey, let's go complain about this,'" said customer Robert Lafoon.
"You might actually be surprised to find out that about 79 percent of reviews on Yelp are three, four and five stars," Walker said. "I've never felt inclined to go leave a review for anything I enjoy. Sometimes if I feel like something is bad, I might feel like, 'Hey, let's go complain about this,'" said customer Robert Lafoon.
Knowing how and when to ask customers for feedback is important. When you send a feedback request is down to you but one effective strategy could be to ask for feedback one day after delivery is confirmed. the goal as a company is to have customer service that is not just the best but legendary.